Reports by Consumers

This consumer reports on a disappointing car deal. The sales rep said a used car warranty would cover any problems with the car, but the finance guy said different. Don't expect extended warranties to solve basic problems with a car.

Need a new car, or at least a car that is new to us. Saturday we found one that we liked & could afford. That model year has some reliability issues according to the research we did, so the sales guy offered us a bumper-to-bumper warranty & included it in a price that he quoted us.

Tonight we go back there to sign the paperwork, & the finance guy says that the sales guy is new & doesn't know what he's talking about, & that the included warranty is a manufacturer certification only, covering drivetrain only (not the gizmos that break) & that the full warranty we though we'd been promised would cost another $2000.

We walked, of course, but we're somewhat disappointed to have been baited and switched, whether intentionally or unintentionally. Based on my experience, if the sales person promises something, the cashiers should honor it......

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Read more from this blogger: Freshblog: Used Car Salesmen