Reports by Consumers

Cingular Wireless wins for worst customer service.

Cingular Wireless and Redmond-based AT&T Wireless, which merged late last year to form the nation's largest cellular carrier, together had the worst complaint record in 2004, according to information obtained by Consumers Union and released yesterday.

What's more, AT&T Wireless Services Inc. had the worst complaint record for two consecutive years, according to the data, which was obtained from the Federal Communications Commission through the Freedom of Information Act.

The total number of complaints filed about wireless phone service increased 38 percent: to 29,478 in 2004, from 21,357 in 2003.

"The staggering increase in complaints is further evidence that reform is needed in the wireless phone market so consumers can get a fair shake," said Janee Briesemeister, senior policy analyst for Consumers Union, the non-profit publisher of Consumer Reports, in a prepared statement.

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