Reports by Consumers

Vonage, a provider of VoIP services, complained that two broadband providers were causing traffic problems for them. One of the broadband providers was identified as Clearwire, while the other provider, a certain cable operator, was not named.

The VoIP provider said that last month, both companies were suspected of blocking calls and not letting some home-phone adapters work properly. Since the complaint was issued to Clearwire, Vonage calls have been able to come through uninterrupted, but the issue with the cable provider remains unsolved.

Before Vonage filed this complaint, Madison River Communications, a telecommunications provider, stated that it would refrain from “blocking” VoIP calls and was willing to pay a $15,000 fine to the government.