Reports by Consumers

This consumer reports on unsatisfactory Vonage customer service. High growth companies often have service problems.

You may recall my Vonage rant a while back. I sent them mail to clarify the situation at that time, but didn’t hear back. (In the interim, I’ve settled on Delta Three’s iconnecthere service).

Almost two months after I sent my query to Vonage Customer Service asking about the activation, shipping, and termination charges, I finally got two responses. Taken together, they fall into the “heart is in the right place, but head is up their ass” category. Compare:

Additionally, Vonage is now advertising using popunder adds that defeat the popup controls in Safari. I haven’t checked for the same in Firefox. In any case, it does not increase my desire to buy service from them.

Related Products: Visit our store

Read more from this blogger: Vonage: Customer Service Reponds