Reports by Consumers

This consumer reports on an unhappy ecommerce experience.

I wanted to upgrade the RAM in my laptop from 1 GB to 2 GB and I looked for the cheapest deal I could find on the Internet. I came across ECost.com and I found the Kingston memory for $30 cheaper than I could buy it directly from the manufacturer. So, I ordered the memory as the website said it was "in stock". I pay for the 2 chips and chose the option for overnight delivery. A few hours later I checked the status of the order and it said the items were backordered. I called ECost and could not get a hold of anyone. I sent an email which was not replied to for over 24 hours. Finally, after 2 days, I got them to release the hold on my credit card and cancel the order.

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