Reports by Consumers

A report on Japanese consumers.

Regarding the Matsushita problem, however, I felt their response was very thorough, especially compared to the recent problems with Mitsubishi truck wheels falling off, and if anything too thorough, as for a month they pulled all their TV advertising and replaced them with simple information spots about the product recall, manned almost every kerosene stand with employees to ask purchasers if they have a National Fan Heater, and had leaflets distributed with everyone’s gas bill.

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